PRIVACY POLICY

Rite Price Roofing Pty Ltd trading as Rite Price Solar (ABN 95 161 169 553) ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our products and services to you. This may include:

  • Contact Information: Name, address, telephone number, email address.
  • Financial Information: Payment details, credit card information, bank account details.
  • Technical Information: IP address, browser type, and operating system.
  • Other Information: Information relevant to customer surveys and/or offers.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you: When you contact us, request a quote, purchase our products or services, or fill out forms on our website.
  • Automatically: Through the use of cookies and other tracking technologies on our website.
  • From third parties: Such as credit reporting agencies and marketing partners.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide our products and services: Including processing orders, delivering products, and providing customer support.
  • To communicate with you: Regarding your orders, our products, services, and promotional offers.
  • To improve our services: By analyzing your feedback and usage of our website.
  • To comply with legal obligations: Including fraud prevention, and maintaining records required by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers: Who assist us in operating our business, such as delivery companies, IT support, and marketing agencies.
  • Government and regulatory bodies: As required by law.
  • Credit reporting agencies: For creditworthiness checks.
  • Business partners: With whom we have joint marketing arrangements, provided you have consented to this.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

  • Secure storage: Both physical and electronic.
  • Access controls: Restricting access to personal information to authorized personnel only.
  • Encryption: Using secure methods to transmit personal information online.

6. Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. To do so, please contact us at the details provided below. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and gather information about visitors. You can set your browser to refuse cookies; however, this may affect the functionality of our website.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Rite Price Solar
Rite Price Roofing Pty Ltd trading as Rite Price Solar
ABN 95 161 169 553

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